Shipping policy
Delivery areas
We currently deliver to the following countries:
- Belgium
- Luxembourg
- Netherlands
- France
Shipping costs
- Free delivery: Belgium & Netherlands
- Applicable shipping costs: amount calculated at checkout
Delivery times
The times indicated below are given as an indication from the validation of your order:
- Belgium, Luxembourg, Netherlands: 24 business hours
- France: 72 business hours
These times are estimates and may vary depending on your exact location and carrier availability.
Carriers
Your orders are shipped via our trusted partners:
- bPost
- DPD
- PostNL
- DHL
- UPS
- Cirro
Order tracking
As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to track your parcel in real time on the carrier's website.
Delays and exceptional events
Although we make every effort to meet the announced deadlines, these remain indicative. In the event of events beyond our control (strikes, carrier delays, exceptional weather conditions, health situations, national holidays or any other force majeure), delivery times may be extended.
In these circumstances, our liability cannot be engaged. We will inform you as soon as possible of any significant delay and will do our utmost to minimize inconvenience.